Complaining about anything these days just ends up with a standard response taken straight from the clipboard. Nothing personal in the response or anything relating back to the initial complaint.
I complained via TFL about a dangerous bus overtake which ended up with me being forced to slow down to avoid being clipped by the rear of the bus. The bus was managed by Arriva and as such it was forwarded to them by TFL.
It took Arriva just over 2 weeks to respond to my complaint and of course, a standard response was all that I got.
The manager of Croydon garage has identified the driver concerned with this incident and he will be interviewed at length. He will be reminded of the standards of service and performance which we expect from all of our employees and a copy of this report will remain with his file. Should any similar incident occur in the future, this information may be used again.
When I read these sorts of responses the first thing I think is rubbish. I don’t believe a word of it. Perhaps they really will do what they say, I have no way of telling. I hope they have a way of showing the driver the video I have of the incident. It highlights how reading the road ahead of you is important. Without reading the road then I wouldn’t have been able to predict the bus cutting across my path.