Requesting CCTV footage of yourself

For those of you that watch my youtube channel, you may have seen a video I posted where I included the CCTV footage from the bus of an incident I had with them.

This wasn’t the first time that I had tried to get CCTV from a bus company, nor the first from this company. The other times there were issues with the companies processes and the timescale for which they keep CCTV footage. However, this time was successful. Several people have asked how I did this, and if I can offer some kind of template. This post will be for that.

I built my template mostly off of the information on the ICO website about right of access.

First you will need to find out where you need to send this to, e-mail is probably best. Go to the companies website, in this case Arriva. You’ll want to find the privacy section of the website, most likely there will be a link in the footer. You will need to read or search through this page for information about who to contact with regards to data. This may come under terms such as; subject access request, sar, data protection, gdpr, personal information, access. In this case it is under a section about data protection and an e-mail is provided.

Subject: Subject access request – CCTV
 
Dear Sir or Madam

Subject access request

Please supply the data about me that I am entitled to under data protection law relating to external CCTV footage of [Bus route] on [date] at around [time] traveling north on Vauxhall Bridge A202 at the junction with Millbank. The numberplate was LC67AHO, other markers on the bus were N119 and HV387

I was the cyclist to the right of the bus going through the junction with Millbank, I request all external CCTV from the bus that includes me in it. Attached is a screenshot of my video to prove it was me at that location and that I am entitled to this data.

If you need any more data from me, please le me know as soon as possible. It may be helpful for you to know that data protection law requires you to respond to a request for data within one calendar month.

If you do not normally deal with these requests, please pass this on to your Data Protection Officer, or relevant staff member. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you.

Gaz

They actually came back the next day in the morning. Which based on my previous experiences was very quick.

Re: SAR [reference]
 
I am in receipt of the below, exercising the right of access to personal data under Article 15 of the General Data Protection Regulation (GDPR).
 
So that we may accurately identify you and locate the information you require, please provide the following:

Description of clothing worn on the date in question
A recent photograph 
 
In order for us to progress the request, please also forward  a proof of identity document. This could include a copy of your birth certificate, driving licence, passport or utility bill. Please send these documents to the postal or email address listed below, ensuring that the reference number is included within the correspondence.  
 
Until we have received this information, please be advised that your request will be put on hold.
 
Should you have any questions in the meantime, or feel that there is additional information that may support your request, please contact me quoting the above reference number.

Arriva

I had a bit of to and fro with them on why they needed some of this information. I provided pictures of my bike, the clothes I was wearing at that time and my helmet so they could match it up. But they wanted something with my address on it, and some information that is quite personal. I ended up giving them a restricted copy of my utility bill and mentioned that I would make a request in the future for my data to be deleted.

They didn’t explain why they wanted this at first, but it made sense in the end. As the process of making sure the CCTV is only visible to people who have the right to see it means that they sent me a DVD in the post to my home address with the footage burned on it, that was password protected. The password was sent to me via e-mail.

As Arriva said, under article 15 of the General Data Protection Regulation, data subjects have the right to know what data is held on them. They must reply to such requests within 30 days, however with CCTV processes from buses usually delete data after 14 days. It is key that you make your request as soon as possible and chase up any requests after a week if you haven’t heard back.

For UK (not including Scotland) citizens, you can use the Information Commissioners Office website as a good reference guide on your rights and how to request data.

If the company is storing and processing data on you, they must give it to you when you request it. This includes CCTV from onboard cameras or dash cams if the data is kept for any period of time. If a company tries to deny your subject access request you can ask them about how they process the data you are requesting. If they fail to comply at all, then you can let them know you will contact the ICO about them failing to comply to a subject access request, then penalties are listed online.

My knowledge of GDPR is only based around what I have read and experienced, I’m sure there are many different scenarios I haven’t covered. I will assist where I can.

Limited road space

With road space being a limitation in-built up cities, selfish road users who slow everyone else down are becoming a real problem. Using the road two abreast, slowing others down, causing traffic etc….

Those bloody car drivers need to be sorted out. The two person wide vehicle which is often seen with only a driver, takes up more space than they need to on the roads. Thus causing traffic and preventing the faster moving road users on more suitable width vehicles from using the road as efficiently as they could do.

I always find it amusing when someone comments that cyclists hold up traffic and how they should all get cars. What they can’t see is that a bicycle is one less car, and a bike is a hell of a lot easier to overtake.

Who stole all the road space?

Above is the road space that 60 people require when traveling by bus, bicycle and car. Quite clearly the cars take up a hell of a lot more space, the bus takes up the least but all people most travel to the same dictation or stay on the bus till they get near to their destination. The bicycle takes up a little more than the bus but much less than the cars, users are able to travel to their destinations individually.

Why do we still cater for such inefficient private transportation in cities?

Cyclists aren’t allowed in the bus lane

At least that is what sparge2 thinks.

its a BUS LANE UM ITS FOR BUSSES SO GO AND FU CK OFF YOU PEOPLE ARE ARSHOLES STOP WASTING PEOPLES TIME AND GET A LIFE OH AND YES I DO LOTS OF MOUNTAIN BIKEING AND ON THE ROADS

Not every city or area lets cyclists use the bus lanes but in London we can, I understand that not everyone will be aware of this. But I have also been told to get out of the bus lane by a motorcyclist in London, haha!

Vauxhall Bridge Cycle Lanes

View along Vauxhall bridge, London. Taken from...
Image via Wikipedia

A while ago I posted a video that showed just how dangerous the cycle lane on the southbound side of the bridge is. It’s very narrow and even the average sized car will pass you far too close, just imagine if a coach or bus passes you.

I use Vauxhall Bridge daily to get to and from work. Traveling on it north bound is perfectly fine. There is a lovely bus lane on the left hand side, you will only encounter a bus if you use the cycling short cut through the gyratory.

Taking the Bridge south bound on the other hand is a totally different story. The cycle lane runs the full length of the bridge and is very narrow for the full duration.  There is a bus lane that runs the full length of the bridge but due to the busses needing to enter the bus station inside the gyratory, its position is on the right hand side. I’ve used it a few times, but due to its position and the lack of cleaning, it’s full of stones and pot holes.
This means that to travel across the bridge in safety, you must take control of the left lane and keep up a good speed, the traffic behind you will try to reach/break 30mph. So it’s important that you get up to speed and control it. I’ve had a few close calls doing this but most of the time it’s not an issue and is much safer than taking to the cycle lane.

It’s not just this cycle lane that is a problem, many of the cycle lanes in Pimlico are of poor quality, and on the 22nd of may 2010, a cyclist was killed by a HGV whilst cycling in near one of these cycle lanes just north of vauxhall bridge.
The LCC reported on the issue of the cycle lanes in the area  and their communications officer, Mike Cavenett, has said

This cycle lane is so narrow it was almost not possible to put a bicycle logo on it.

It’s a facility that says to drivers that bikes should be in the gutter, and encourages cyclists to ride in a position that National Standards Training says is unsafe.

It’s not known whether this lane contributed to Mr Smith’s death, but something clearly needs to be done about these potentially lethal facilities.

Many cycle lanes across the UK are of poor quality and they put the people who use them at risk daily. Motorists fail to understand the needs of cyclists and we are often put in danger because they wish to get slightly further up the road.
Without knowledge, cyclists do not know what cycle lane is good and which is bad, Until we remove the cycle lanes or better educate the cyclists, we will continue to see close calls and read about deaths due to the poor infrastructure that is provided for us at the side of the road.