Requesting CCTV footage of yourself

For those of you that watch my youtube channel, you may have seen a video I posted where I included the CCTV footage from the bus of an incident I had with them.

This wasn’t the first time that I had tried to get CCTV from a bus company, nor the first from this company. The other times there were issues with the companies processes and the timescale for which they keep CCTV footage. However, this time was successful. Several people have asked how I did this, and if I can offer some kind of template. This post will be for that.

I built my template mostly off of the information on the ICO website about right of access.

First you will need to find out where you need to send this to, e-mail is probably best. Go to the companies website, in this case Arriva. You’ll want to find the privacy section of the website, most likely there will be a link in the footer. You will need to read or search through this page for information about who to contact with regards to data. This may come under terms such as; subject access request, sar, data protection, gdpr, personal information, access. In this case it is under a section about data protection and an e-mail is provided.

Subject: Subject access request – CCTV
 
Dear Sir or Madam

Subject access request

Please supply the data about me that I am entitled to under data protection law relating to external CCTV footage of [Bus route] on [date] at around [time] traveling north on Vauxhall Bridge A202 at the junction with Millbank. The numberplate was LC67AHO, other markers on the bus were N119 and HV387

I was the cyclist to the right of the bus going through the junction with Millbank, I request all external CCTV from the bus that includes me in it. Attached is a screenshot of my video to prove it was me at that location and that I am entitled to this data.

If you need any more data from me, please le me know as soon as possible. It may be helpful for you to know that data protection law requires you to respond to a request for data within one calendar month.

If you do not normally deal with these requests, please pass this on to your Data Protection Officer, or relevant staff member. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you.

Gaz

They actually came back the next day in the morning. Which based on my previous experiences was very quick.

Re: SAR [reference]
 
I am in receipt of the below, exercising the right of access to personal data under Article 15 of the General Data Protection Regulation (GDPR).
 
So that we may accurately identify you and locate the information you require, please provide the following:

Description of clothing worn on the date in question
A recent photograph 
 
In order for us to progress the request, please also forward  a proof of identity document. This could include a copy of your birth certificate, driving licence, passport or utility bill. Please send these documents to the postal or email address listed below, ensuring that the reference number is included within the correspondence.  
 
Until we have received this information, please be advised that your request will be put on hold.
 
Should you have any questions in the meantime, or feel that there is additional information that may support your request, please contact me quoting the above reference number.

Arriva

I had a bit of to and fro with them on why they needed some of this information. I provided pictures of my bike, the clothes I was wearing at that time and my helmet so they could match it up. But they wanted something with my address on it, and some information that is quite personal. I ended up giving them a restricted copy of my utility bill and mentioned that I would make a request in the future for my data to be deleted.

They didn’t explain why they wanted this at first, but it made sense in the end. As the process of making sure the CCTV is only visible to people who have the right to see it means that they sent me a DVD in the post to my home address with the footage burned on it, that was password protected. The password was sent to me via e-mail.

As Arriva said, under article 15 of the General Data Protection Regulation, data subjects have the right to know what data is held on them. They must reply to such requests within 30 days, however with CCTV processes from buses usually delete data after 14 days. It is key that you make your request as soon as possible and chase up any requests after a week if you haven’t heard back.

For UK (not including Scotland) citizens, you can use the Information Commissioners Office website as a good reference guide on your rights and how to request data.

If the company is storing and processing data on you, they must give it to you when you request it. This includes CCTV from onboard cameras or dash cams if the data is kept for any period of time. If a company tries to deny your subject access request you can ask them about how they process the data you are requesting. If they fail to comply at all, then you can let them know you will contact the ICO about them failing to comply to a subject access request, then penalties are listed online.

My knowledge of GDPR is only based around what I have read and experienced, I’m sure there are many different scenarios I haven’t covered. I will assist where I can.

TFL’s press release shows us what is wrong with UK transport culture

Today TFL released a press release regarding enforcement of ASL/bike boxes to help improve cycle safety in the capital.

Basically they are working with the police in giving motorists, motorcyclists and cyclists advice about how the bike boxes should be used. In their own press release TFL give a history of the ASL in the UK, it goes like this

ASLs were first introduced into the UK in Oxford in 1986, primarily as a measure to increase safety for cyclists by enabling them to move in front of traffic queues at signal controlled junctions. The regulations and layouts permitted for ASLs and lead-in lanes are contained within the Traffic Signs Regulations and General Directions (TSRGD) 2002. This was introduced in December 2002 and came into effect on 31 January 2003 for new schemes

So ASLs have been part of UK infrastructure since 1986 and have had a law regarding their whole use in place for 10 years. But only now are road users being taught about them. The problem we have is that you pass a test to drive and you can go the rest of your driving life without having to pick up a copy of the highway code or reading about new implementations to the road network.

As new signs, laws, road markings etc.. are introduced into the road network, current road users are only made aware of such additions if they look into them or if they are brought up on them. How can we fix this?

Test people!

As road users, I speak here as a cyclist and as a motorists, we should be regularly tested at intervals on road theory, things change and I’m sure that a 60-year-old driver who has been driving for more than 40 years is not aware of many of the additional changes made to the road network in that time frame. Even if it was a 10 year interval then all motorists would have been made aware of bike boxes and we wouldn’t need to educate them this time round but instead fine them for not following the rules that are set to them!

Enforce rules!

10 years! It’s been 10 years since ASL and their function where backed by law and in that time frame it has been extremely rare for a motorist to be pulled up for the offence of not stopping correctly at a red light and encroaching in the bike box. That’s a shocking time frame and this should have been something that was addressed from day 1. Not just because it’s breaking the law but because those boxes were put in for safety reasons and by no one following by the rules it nullifies the safety aspects! WHAT IS THE POINT?

TFL have included some safety tips for both motorists and cyclists regarding ASLs

Motorists

  • Do not enter the Advanced Stop Line (ASL) box when the light is red – this space is reserved for the safety of cyclists;
  • Crossing the first or second ASL lines when the light is red makes you liable for a £60 fixed penalty, three points on your licence, and endangers vulnerable road users;
  • If the traffic signal changes from green to amber and you cannot safely stop before the first stop line, you may cross the line but must stop before the second stop line (Highway Code rule 178).

All good but adding a few other things like

  • Be aware of cyclists filtering towards the ASL whilst you are waiting in stationery traffic, give them time and space to join into the traffic flow were required
  • If you are stopped in the ASL, please be aware of cyclists who attempt to use it and allow them to pull away safely.

Now for the cycling one.

Cyclists

  • Do not cross the second stop line while the traffic signal is red.  Contravening a traffic signal is against the law, and could result in a £30 fine;
  • For more information on ASL safety tips visit: www.tfl.gov.uk/safetytips
  • The MPS have explained some of the myths around ASLs on its new ASL dedicated webpage: www.tinyurl.com/ASLadvice.

The information on the TFL site is actually quite good for TFL, although some of the images and spaces defined as safe overtaking are a little worrying.
The information on the Met site is of course detailed and well thought out, the myth busting info is pretty good as well.

However I would add one final point for cyclists

  • The ASL is not a target, if you can’t get to it safely, do not attempt to reach it. Take a strong position where you are and keep safe.

Interestingly all the documentation does not state how cyclists might enter the ASL, at present cyclists can only legally enter an ASL via a feeder cycle lane or at a broken point of the ASL. Both of these are usually to the left of the cycle lane, which is probably one of the most dangerous places to filter. It’s much safer to enter from the right (usually blocked by motorcyclists) or by the middle on a two lane road.

To sum this all up. 10 years too late, nothing has changed there then.

TFL Reviewing Priority Junctions

Yesterday I got a press release from TFL stating the priority junctions they will be looking into as part of the cycle safety review. Read the press release here >

I recall raising issues with regards to CS7 and several of the junctions, I wasn’t the only one. Oval, Stockwell and the left turn down Clapham common spring to mind. In fact I recall my concerns got the attraction of the project manager, who invited me to talk to him about CS7. We rode along sections of it and spoke about various things, I highlighted the issue with Oval and Stockwell but it got ignored.

Those of us using the routes long before the superhighways came into play knew exactly what was wrong. We knew exactly how poor the facilities where when they where first put in. It’s funny how those of us who use the roads daily are not asked for their opinion on potential changes that will affect us greatly or what we think the issues are.